A flight is not found
Confirm the airline code, flight number, and departure date, then try again. Future schedules and recently changed flights may not yet be available from the provider. Choose manual entry to continue without live lookup.
App Support
ShiftGuard Support
Official support for ShiftGuard. Contact us for technical issues, privacy questions, and product help.
General support: support@synap1e.com
Privacy requests: privacy@synap1e.com
Legal inquiries: legal@synap1e.com
Typical response time: 1-2 business days
ShiftGuard troubleshooting
Plan reminders are missing
Open iOS Settings, choose Notifications, then ShiftGuard, and allow notifications. Return to the trip and enable reminders again so eligible future actions can be scheduled locally.
Health context is unavailable
Apple Health context is optional and only available on supported iPhones. Review ShiftGuard access in the Health app or iOS Settings. Your trip plan continues to work without Health access.
Annual access is not recognized
Confirm the iPhone uses the Apple Account that purchased ShiftGuard Plus, then choose Restore Purchases inside ShiftGuard. Subscriptions, cancellations, purchase history, and refund requests remain managed by Apple.
Billing and purchases
ShiftGuard Plus annual access is an auto-renewing yearly App Store subscription. Manage or cancel it in your Apple Account and use Restore Purchases in ShiftGuard when signed in with the purchasing account. The one-trip pass is a consumable purchase applied once to a trip; used or locally removed one-trip passes cannot be restored. Apple handles payment and refund decisions.
What to include for faster troubleshooting
- Device model and iOS version
- App version and the screen where the issue occurred
- Steps to reproduce and expected behavior
Policies
Review our Privacy Policy and Terms of Service.