App Support

Booksnack Support

Official support for Booksnack. Contact us for technical issues, privacy questions, and product help.

Typical response time: 1-2 business days

Booksnack troubleshooting

Restore a purchase

On the subscription screen or in Settings, Subscription, tap Restore purchases while signed in to the Apple Account you paid with.

Delete your account

Settings, Delete account removes your account and everything linked to it from Synap1e's servers straight away. Cancel the subscription in Apple's settings too if you no longer want it.

Report a mistake in a card

Write to support@synap1e.com with the card's title, and we will check it against the book.

Billing and purchases

Booksnack is billed by Apple. Manage or cancel in Booksnack under Settings, Subscription, or in iPhone Settings under your name, then Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.

What to include for faster troubleshooting

Device model and iOS version
App version and the screen where the issue occurred
Steps to reproduce and expected behavior

Policies

Review our Privacy Policy and Terms of Service.