App Support

Family Fridge Support

Official support for Family Fridge. Contact us for technical issues, privacy questions, and product help.

Typical response time: 1-2 business days

Family Fridge troubleshooting

Receipt scanning is unavailable

Receipt scanning requires a supported iPhone and Camera permission. You can always use Add groceries to type items manually. For a clearer scan, flatten the receipt, use even light, and keep every page inside the camera frame.

A widget does not show the latest fridge

Open Family Fridge and confirm the latest change is saved, then add or reopen the Family Fridge widget. If the app shows a widget refresh message, choose Retry; the saved inventory remains intact even when a widget refresh needs another attempt.

A food is missing from Shop

Open the food and check both its stock level and Shop choice. Low and Out foods appear automatically unless excluded; an item can also be included manually. Best-by dates never add foods to Shop on their own.

Reset the local fridge

Open Settings and choose Clear Fridge Data. This removes inventory, shopping choices, activity, unfinished Quick Add drafts, recovery backups, and widget content from this iPhone while preserving preferences such as the fridge name and haptics setting.

Billing and purchases

Family Fridge 1.0 is free and has no subscription or in-app purchases. If you see an unexpected App Store charge, review your Apple purchase history because Family Fridge does not initiate a paid transaction.

What to include for faster troubleshooting

Device model and iOS version
App version and the screen where the issue occurred
Steps to reproduce and expected behavior

Policies

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