App Support

Keel Support

Official support for Keel. Contact us for technical issues, privacy questions, and product help.

Response times vary. Include your app version and iOS version so we can investigate.

Keel troubleshooting

Check an entered plan

Open Library > Compounds & schedules, choose the compound, and review its schedule. Enter only the name, dose, and timing from the plan you already follow. Keel does not choose a medication or dose.

Review or correct a dose log

A new dose is saved only after you confirm the review. Use the recent receipt to review or undo that record; older records are available in Review > History. Creating a schedule does not mark a dose as taken.

If a reminder does not arrive

Check the schedule reminder preference in Keel and Settings > Notifications > Keel. Focus and other iOS settings can affect alerts. Keel does not guarantee delivery; changing a reminder does not change your medical plan.

Apple Health weight access

Apple Health integration is optional and limited to weight. Check Keel Settings and the Health permissions in iOS. Revoking access stops the integration; Apple Health records and backups are managed separately under Apple settings.

Scanning and Quick Log

Text recognition and parsing run on the device. Review names, numbers, and units before accepting a suggestion. Manual entry remains available when a device or system feature cannot perform the requested recognition.

Contact support safely

Email support@synap1e.com with the device model, iOS version, Keel version, and steps that reproduce the issue. Avoid sending medication details, health records, or identifying screenshots unless you deliberately choose to share information needed for the issue.

Billing and purchases

Keel Free keeps one active compound plan. The planned US Pro prices are $3.99 weekly or $59.99 yearly, with a 7-day free trial for eligible subscribers. The App Store confirms current localized prices and eligibility before purchase. Manage or cancel in iOS Settings > Apple Account > Subscriptions; deleting the app does not cancel billing. Active legacy monthly subscribers retain Pro access. Use Restore purchases in Keel for purchases made with the same Apple Account.

What to include for faster troubleshooting

Device model and iOS version
App version and the screen where the issue occurred
Steps to reproduce and expected behavior

Policies

Review our Privacy Policy and Terms of Service.