App Support

Loadline Support

Official support for Loadline. Contact us for technical issues, privacy questions, and product help.

Typical response time: 1-2 business days

Loadline troubleshooting

The Watch says to open Loadline on iPhone once

The Watch starts rucks with the presets and body weight the iPhone sends it. Open Loadline on the iPhone with the Watch nearby and unlocked; the Watch's Start screen fills in within a few seconds.

A pack shows a dash instead of a weight

The preset has no items yet. On Home, tap Weigh this pack, or open the pack from the pack row and add an item. The Watch mirrors the weight once the iPhone has it.

No route was recorded

Loadline needs Location while using the app. Check iOS Settings, Privacy & Security, Location Services, Loadline. Indoor or treadmill rucks record time and load without a route by design.

The ruck is not in Apple Health

Check Health access under iOS Settings, Health, Data Access & Devices, Loadline. A ruck that could not be saved shows Retry on its Summary; Settings, Support, Report a problem attaches a diagnostics file (never your route) to your message.

Billing and purchases

Loadline Pro is an auto-renewable subscription sold and billed by Apple. Manage or cancel it in iOS Settings under your Apple Account, Subscriptions. If a purchase is not detected, use Restore purchases on the paywall or in Settings, Subscription, and contact support with your receipt details. Loadline never sees your payment details.

What to include for faster troubleshooting

Device model and iOS version
App version and the screen where the issue occurred
Steps to reproduce and expected behavior

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