App Support

SitBloom Support

Official support for SitBloom. Contact us for technical issues, billing requests, privacy questions, and launch updates.

General support: support@synap1e.com

Privacy requests: privacy@synap1e.com

Legal inquiries: legal@synap1e.com

Typical response time: 1-2 business days

SitBloom troubleshooting

Compatible AirPods are connected but unavailable

Confirm the AirPods are connected to the iPhone, return to SitBloom, and retry the monitoring source. If iOS still reports that headphone motion is unavailable, reconnect the AirPods or choose Camera mode.

Camera monitoring cannot start

Allow camera access for SitBloom in iOS Settings, then sit where your face and upper body are visible in steady lighting. SitBloom waits for a stable posture signal before calibration or monitoring begins.

Alerts feel too frequent or too slow

Open SitBloom Settings to adjust the forward-tilt, side-lean, head-turn, and sustained-time thresholds. Recalibrate after changing your chair, desk, device position, or monitoring source.

A subscription is not recognized

Verify that the iPhone uses the Apple Account that purchased SitBloom Pro, then choose Restore Purchases in SitBloom Settings. Billing and cancellations remain managed by Apple.

Billing and subscriptions

Manage or cancel subscriptions in iOS Settings > Apple Account > Subscriptions. If a purchase is not detected, use the restore purchase option in-app and contact support with your receipt details.

What to include for faster troubleshooting

Device model and iOS version
App version and the screen where the issue occurred
Steps to reproduce and expected behavior

Policies

Review our Privacy Policy and Terms of Service.