App Support
Official support for Yumbo. Contact us for technical issues, privacy questions, and product help.
General support: support@synap1e.com
Privacy requests: privacy@synap1e.com
Legal inquiries: legal@synap1e.com
Typical response time: 1-2 business days
Tap the top card, or slide it up into Yumbo's mouth and let go. A quick tap always feeds; a slow, hesitant lift drops the card back into the fan so nothing happens by accident. On a word screen, tap the little robot at the top right to go back to the deck, or tap one of the three peek cards at the bottom to jump straight to that word.
On a word screen the round arrow button says the word again. The big microphone button starts a short say-it-back moment: the screen ripples for a few seconds while the child says the word, then Yumbo cheers with it. Nothing is recorded, so there is no microphone permission to grant.
On the home screen, the strip of little faces above the cards picks a set: all words, pets, wild animals, water, bugs, things that go, food, home, clothes, body, outside or toys. Tapping one deals a fresh hand from that set. Yumbo always reopens on all words, so a child cannot get stuck in a small set.
Yumbo plays even when the ring switch is set to silent, so check the volume buttons first. The speaker button at the top right of the home screen mutes and unmutes every sound and voice, and that choice is remembered until you change it. Sound pauses during a phone call and resumes afterwards.
Yumbo runs full screen on iPad in portrait and does not rotate, split or shrink into a floating window, so a small hand cannot lose the app. The layout is drawn for the bigger screen rather than stretched from the phone.
Yumbo is free to download. If a purchase is offered inside Yumbo, it is sold and billed by Apple through the App Store behind a parental gate, never on a child's screen. Manage or cancel a plan in iOS Settings > Apple Account > Subscriptions. Synap1e never sees your payment details.
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