App Support

Cozy Nook Support

Official support for Cozy Nook. Contact us for technical issues, privacy questions, and product help.

Typical response time: 1-2 business days

Cozy Nook troubleshooting

Protect your paintings

Export editable project backups before deleting or reinstalling the app. Image exports are copies and do not preserve editable project history.

Local saving and iCloud

Saved on this device describes a local save. It does not mean an iCloud upload has completed. Sync availability and status are shown separately.

Recover a removed painting

Check Recently Deleted in My projects. Moving a painting there preserves a recoverable copy; it is not permanent erasure. Copies in Photos, Files, other apps and iCloud are managed separately.

Report a problem

Include your app version, device and iOS version, what you tried and any error text. Share a painting or backup only if you choose to and have the rights to share it.

Billing and purchases

If subscriptions are offered, Apple processes App Store billing. Prices, periods and eligible trial terms are shown before confirmation. Manage subscriptions in Apple account settings; do not send payment-card information to support.

What to include for faster troubleshooting

Device model and iOS version
App version and the screen where the issue occurred
Steps to reproduce and expected behavior

Policies

Review our Privacy Policy and Terms of Service.